FAQ

See below for answers to our most frequently asked questions about our Select Portfolio Collections Itineraries.


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What are the dates for this itinerary? 

You choose your dates. Our flight specialist can help you. There are no unavailable or “blackout dates.” You are welcome to depart and return on dates that are the absolute best for you. 

How many people are in a group?

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There are no groups - unless you create one!

This experience is entirely private, meaning each guide, driver and local host are dedicated only to you and the people you choose to travel with - spouse, family, friends, or a personally organized small group. 

Whichever itinerary you are most interested in, you tell us how many people will be traveling and we plan for that exact number of participants.

Do I pay in dollars or Euro?

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The vast majority, and quite possibly the entirety of your trip costs, will be prepaid in USD (United States dollars). If you have any small amounts due in Euro in Italy, we will always provide you with individual remedies for each payment on your itinerary. 

When is payment due?

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A deposit is made to confirm your travel plans, and payment in full is due no later than 90 days prior to your departure. 

Between your deposit dates and final payment date, you will have equal monthly payments for maximum convenience.


What payments are accepted?

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Payments are so convenient! You can use your choice of a credit card, debit card, or electronic bank transfer, to pay the scheduled invoices that begin with your deposit and finish with your final payment. If you prefer to pay by check, we’re happy to explore that option with you.

Is there an advantage to making a deposit earlier than later?

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Absolutely. The further out you plan your travels, the less the amount of your initial deposit, and the smaller your monthly payments. Here’s an easy to follow breakdown: 

30% deposit - 10 months or more prior to departure
50% deposit - 6-9 months prior to departure 
70% deposit - 4 or 5 months prior to departure
Payment in full - less than 4 months prior to departure

How far in advance should I book my chosen itinerary?

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The earlier you book, the better for a number of reasons! We can even make most - if not all - of your “land” bookings (hotel, transfers, guides, private driving services, cooking classes, etc.) ahead of your airfare purchase if they are not yet available for your dates.

How “last minute” can I book?

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We cannot encourage you enough to book as soon as you know you are able to travel on your preferred dates. We will always do our best to accommodate your request - even last minute. 

Please note that payment is due in full 90 days prior to departure. If you initiate booking within 90 days of departure, payment is due in full upon booking.

Is travel insurance included?

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A complimentary travel insurance quote (or two) are always provided for you to review from a company that we trust and use ourselves, both personally and professionally. We always recommend insuring your travels and do require a travel insurance decision to be on file prior to releasing the final version of your itinerary. 

Can I change, remove, or customize a tour or activity - or even a whole day?

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Absolutely! This is your trip and we pride ourselves on being able to provide you with our signature “Italy Trip for You”. 

With our hand selected teams of over 500 local specialists in Italy, there is truly no limit to what we are able to offer.

I am of Italian heritage.
  
Would it be possible to visit my family’s hometowns during the free days or after the itinerary? 

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We will always do all we can to help our Italian-American clients discover and connect with their Italian heritage. 

As long as the distance to your family’s town of origin is a reasonable and comfortable distance, we are happy to create a custom day trip. 

If your family’s town of origin is too far for a comfortable day trip, we can discuss a larger revision to the whole itinerary to accommodate this very special experience.

What if I can only travel for less than the days listed on the itinerary? Or if want to stay longer? 

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Not to worry! We can accommodate however many days that you have available to travel. 

We can modify a proposed 14 day itinerary for as little as 7 days - or use it as part of a trip that lasts several months, if you want!

I, or someone in my party, has a special need or consideration.

Can you accommodate allergies, physical handicaps, or other special requests?

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Absolutely! We welcome travelers of all abilities and will work very hard to insure your travel is accommodating and comfortable from start to finish.

How will you help me prepare?

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To prepare at your own pace, after booking you will immediately gain 24/7 access to our incredible Resource Library of articles, tips, and tricks, personally written and regularly reviewed by our founder. 

In addition to the incredible Resource Library, we also include a generous, hour-long call with an Italiana Design Expert.

This combination ensures that all of your personal questions are answered, and if you feel you need significant, additional support, we can also provide personalized travel consulting options.

What if I need to arrive at or fly home from a different airport?

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We are happy to help orchestrate your travels to and/or from any airport, with the understanding that total cost may be affected by extensive additional distances.

Do I have a choice of hotels?

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Yes! You can upgrade to the lap of luxury or choose a simpler hotel than those which are suggested in the itinerary. You can even choose a private vacation rental, such as a villa or apartment if you like.  

Any Additional Questions?

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